Telemedicine Visit

What is a Telemedicine visit?

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Telemedicine visits provides greater access to meet your healthcare needs, reduces travel costs, and enhances the patient-provider experience. 

Telemedicine visits are the use of live two-way video and audio electronic communication that allows services to be provided between the healthcare provider and patient in two different locations. Your medical information (oral, written, or visual) will be shared with the healthcare provider through distance location and that information may be used to diagnosis, treat, and provide education to you regarding your weight loss or weight management plan. 

The healthcare provider will conduct an online physical exam using photos, two-way audio & video consultation, completed onboarding paperwork, past medical records, and laboratory reports.

 

Our telemedicine software incorporates network and software security protocols to protect the confidentiality of our client's identification and data. Additionally, we include measures to safeguard this data and ensure its integrity against intentional or unintentional corruption. 

How to prepare for my visit?

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We want to ensure the quality of each patient-provider encounter. Therefore, please ensure completed these steps at least 48-72 hours prior to your appointment. 

  • You will first need an invite from Anew Weight Loss Center to sign-up to the patient portal www.onpatient.com

  • In the patient portal, choose your appointment date and time. Check into your appointment, complete the onboarding paperwork. (Required or your appointment may be rescheduled).

  • Upload a "passport-like" photo of your face into your electronic health record at www.onpatient.com

  • Read and sign the consent forms via the patient portal. 

  • Have a digital blood pressure cuff with heart rate (Required)

  • Have a digital weight scale (Required)

  • A strong internet connection

  • Good lighting for visual examination

  • Good audio for communication

  • Minimal to no interruptions

Additional requirements for NEW clients or Returning clients last seen over 12 months or more:

  • Clear copy of non-expired driver's license (Required)

  • Prescription insurance card 

  • Laboratory results (complete blood count, comprehensive metabolic panel, lipid panel, thyroid stimulating hormone) within the past 12 months

Failure to complete these steps will cause delay or rescheduling of your visit.

Once you have completed all of the above items you may now log into the telemedicince waiting room (Doxy.me) and wait for the healthcare provider to join your scheduled visit.

Telemedicine Guidelines

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Who Can Schedule a Telemedicine Visit?

  • New and returning clients

What Will I Need?

 

  • Digital weight scale: The healthcare provider will capture a photo of your weight while you are standing on the scale. If you will be using a computer, please make sure your video camera is adjustable and will allow you to focus on your scale, while you stand on it.

  • Digital blood pressure cuff with heart rate reading: The healthcare provider will have you take your blood pressure and heart rate during your visit as you use your digital blood pressure cuff with heart rate.

  • Driver’s license and prescription insurance card (new clients): You will be asked to take a photo copy of your non-expired state-issued driver’s license and prescription insurance card, and upload it into your patient portal (onpatient.com). 

These items are mandatory for a telemedicine visit.

PLEASE DO NOT BOOK A TELEMEDICINE VISIT UNTIL YOU HAVE ACQUIRED THE NECESSARY ITEMS.

 

Doxy.me utilizes Google Chrome, Safari, and Firefox web browsers. Make sure your computer, cell phone, or tablet, has the appropriate browser prior to your appointment.

 

Please note: It is best to use a computer with a stable internet connection.

 

Be sure your camera is adjustable so your weight can be measured while on video with the healthcare provider. Please make sure you are able to log into the telemedicine waiting room prior to your appointment.

 

Delays or Connection Issues 

 

  • You may be asked to reschedule your appointment if you are not in the telemedicine waiting room 10 minutes past your scheduled appointment time.  

  • If there are significant internet disruption, poor audio or video quality, impaired visualization, or severe distractions during your visit, you may be asked to reschedule your visit.